COGNICION COVID-19 BUSINESS CONTINUITY PLAN
Due to the heightened concerns regarding the COVID-19 virus and in accordance with current CDC recommendations, Cognicion is transitioning to a remote-work model effective Thursday, March 19, until further notice. During this difficult period our priorities continue to be with our team, clients, and partners. To that end, we are taking the following steps to ensure safety, security, and quality for our entire Cognicion community. Employee & Contractor Safety All Cognicion staff have been instructed to work from home, unless business continuity requires team members to be on site. Strict controls will be in place for team members who are required to work from the office. Contract reviewers are transitioning to a remote-work model as well. To ensure security and consistency, we are distributing specialized computers that mimic our review facility setup. All remote work environments must be approved, and contractors must adhere to Cognicion’s remote working standards. Contract reviewers will be monitored for performance and compliance throughout their remote-work assignment. All non-essential travel is on hold until business returns to normal. Data Privacy & Security Our commitment to data privacy and security remain unchanged. In addition to our strict policies and procedures, we have implemented the following additional protocols and guidelines to further secure our clients’ data. Business Continuity & Quality Our team and systems will continue to operate at a high level, with minimal, if not zero disruptions. The following guidelines are in place to ensure business continuity and support for all our clients. We recognize the challenges ahead. We will continue monitor to the situation and proactively communicate any changes. Know that our team is well prepared and confident that we can deliver the excellent level of service to which our clients are accustomed. If you have any questions, please contact me at cmcdaniel@cognicion.com. Sincerely, Chris McDaniel Chief Executive Officer