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Technology rules. We know. We just happen to think our people make eDiscovery better.

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COGNICION COVID-19 BUSINESS CONTINUITY PLAN

Due to the heightened concerns regarding the COVID-19 virus and in accordance with current CDC recommendations, Cognicion is transitioning to a remote-work model effective Thursday, March 19, until further notice. During this difficult period our priorities continue to be with our team, clients, and partners. To that end, we are taking the following steps to ensure safety, security, and quality for our entire Cognicion community.

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Employee & Contractor Safety

All Cognicion staff have been instructed to work from home, unless business continuity requires team members to be on site. Strict controls will be in place for team members who are required to work from the office.

Contract reviewers are transitioning to a remote-work model as well. To ensure security and consistency, we are distributing specialized computers that mimic our review facility setup. All remote work environments must be approved, and contractors must adhere to Cognicion’s remote working standards. Contract reviewers will be monitored for performance and compliance throughout their remote-work assignment.

All non-essential travel is on hold until business returns to normal.

Data Privacy & Security

Our commitment to data privacy and security remain unchanged. In addition to our strict policies and procedures, we have implemented the following additional protocols and guidelines to further secure our clients’ data.

  • Client data will continue to be securely stored at Cognicion’s Richmond datacenter. All client data under 50 GB is to be sent via Egnyte, our encrypted file sharing tool. We ask that larger physical media shipments to our datacenter be coordinated with our project management team to ensure we have coverage.
  • Remote review will be conducted using Cognicion provided computers connected to Relativity through Amazon Web Services. This allows us restrict access to unapproved applications and websites, while eliminating the ability to copy, print, download, and transfer data via USB. No client data will be stored in the cloud.
  • An additional layer of security is available through a third-party application called SecureReview. This additional layer includes the ability to monitor access through the use of a webcam, further deterring the unwanted sharing of information.

Business Continuity & Quality

Our team and systems will continue to operate at a high level, with minimal, if not zero disruptions. The following guidelines are in place to ensure business continuity and support for all our clients.

  • Team members will be available during regular office hours and if necessary, extended hours to meet project requirements.
  • Team members will dedicate their full attention to their job duties and meet expectations on work output, job performance and response time.
  • Team members will maintain a suitable work environment in their private residence and adhere to all applicable Cognicion policies, including (but not limited to) confidentiality, data protection, and anti-discrimination/equal opportunity.
  • All systems will continue to maintain 99.9% uptime and availability.

We recognize the challenges ahead. We will continue monitor to the situation and proactively communicate any changes. Know that our team is well prepared and confident that we can deliver the excellent level of service to which our clients are accustomed. If you have any questions, please contact me at cmcdaniel@cognicion.com.

Sincerely,

Chris McDaniel

Chief Executive Officer

Here’s the Thing

In today’s complex, fast-paced world of information management, hours matter, and every dollar is important. Selecting a firm to help manage and understand your data can be one of the most critical decision an organization makes, yet this choice is often made as though we’re all pretty much the same. We’d like to suggest a different point of view. With a team of obsessively client focused, highly experienced professionals, backed by state-of-the-art technology, we offer creative solutions in four service lines – eDiscovery, Managed Review, Contract Management, and Advisory Services. We have a group of folks we think you’d really like to get to know. Discover our difference. Meet Cognicion.

People Power

Why Cognicion? Our people. As every attorney knows, a single document can make or break your case. Technology is crucial to uncovering those documents, but it only gets you half way. At Cognicion, we know that the human mind and individual experience remain our most powerful tools. More than an eDiscovery or information management company, we are problem solvers, first and foremost.

We have assembled a team of experienced and passionate legal sleuths – the best in the business. Led by veteran litigators and eDiscovery experts, our highly talented team includes skilled project managers, data analysts, and technologists with years of experience at Big 4 consulting firms, government agencies, and industry-leading service providers. A tightly knit group, we are also nimble, responsive, and collaborative.

Simply put, you will like working with us. Our history of longstanding client relationships is a direct result of our dedicated, trustworthy and personal service. Meet the team here.

We’ve Set the Bar

If you’re reading this, you likely know that eDiscovery includes collection, processing, and hosting digital data. We do those things very well and more.

Meet the Team  View our Services

“

Cognicion has proven to be a highly reliable strategic partner for me and my clients as a provider of eDiscovery data and managed review services. Their Project Management team executed flawlessly during the lifecycle of my recent matter. Communication was strong, and the quality of their work was high while their rates remained competitive and cost-effective.

Litigation Partner, AmLaw 100 Firm
“

Cognicion has taken my trials from stressful to stress-free! Cognicion offers unparalleled trial support and customer service. Their friendly and professional expertise has freed me up to assist the attorneys at trial while knowing the technology component is completely covered. Their experienced technicians will handle everything from pretrial exhibit preparation, deposition synching, liaising with court personnel, courtroom set-up, and operation of trial presentation software. They have demonstrated creative, out-of-the-box thinking to solve real time problems. I can’t imagine going to trial without them.

Litigation Paralegal, AmLaw 200 Firm
“

I have had the pleasure of working closely and successfully with Cognicion on a number of high profile and time sensitive matters. The Cognicion team has been responsive and professional in all of their efforts on behalf of my case team and our clients. Their client service team has proven time and again to be an excellent resource throughout the life cycle of our engagements.

Litigation Partner, AmLAW 100 Firm, Florida
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